Privacy policy

Privacy Policy
Last updated: July 16, 2025

Proximo Clothing, operated by Raza Enterprises (Proprietor), respects your privacy and is committed to protecting your personal information in accordance with Indian data protection laws, including the Information Technology Act, 2000 and applicable amendments, as well as international privacy best practices. This Privacy Policy describes how we collect, use, and disclose your information when you access or interact with our website https://www.proximoshirts.com/ (the “Services”), make a purchase, or contact us.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect and process the following categories of personal information to fulfill your orders and improve your experience:

  • Contact Information: Name, billing address, shipping address, phone number, and email address.

  • Payment Information: We do not store your credit card numbers, UPI IDs, or banking details. We only retain payment confirmation details (such as Transaction IDs and payment status) processed securely via our payment partner, Razorpay.

  • Account Information: Login credentials (encrypted) and saved preferences within your user profile.

  • Order History: Details of items you have purchased, returned, exchanged, or cancelled.

  • Technical Data (Automated): Information collected automatically when you browse our site such as IP address, browser type, and device type to ensure website security and proper display.

  • Communication Records: History of your interactions with our support team via email, WhatsApp, or calls.

  • Usage Patterns: Data on how you interact with our website, such as pages visited and items viewed, to help us improve our store layout.

2. Sources of Information

We collect personal information from:

  • You directly, during purchases, sign-ups, or communication

  • Automatically, through cookies and device analytics

  • Shopify, our platform provider

  • Payment gateways, courier services, and analytics partners

3. How We Use Your Information

  • Order Fulfillment & Account Services: To process, deliver, and manage your orders

  • Customer Support: To respond to queries, complaints, and service issues

  • Marketing & Communication: To send order confirmations, promotional offers, product updates (only if you opt-in)

  • Security & Fraud Prevention: To detect suspicious behavior, secure your account

  • Legal Compliance: To meet our obligations under Indian tax and regulatory laws including GST (GSTIN: 27BPJPA7760Q1Z8)

4. How We Share Your Data

Your information may be shared with:

  • Shopify, our hosting platform

  • Razorpay, our payment gateway

  • Courier partners, for delivery purposes

  • Marketing partners, if opted-in

  • Legal or regulatory authorities, when required by law

  • Internal affiliates, for business operations

  • Third-party service providers, for website analytics, IT, or cloud services

5. Shopify’s Role

Shopify hosts our website and processes data on our behalf. Shopify may also collect behavioral data across its network of merchants for analytics and marketing. You can review their practices at Shopify Privacy Policy and manage preferences at Shopify Privacy Portal.

6. Data Retention & Security

We retain your data only as long as necessary for business, legal, and operational reasons. While we implement strict security protocols, no system is entirely immune from risk. Do not share your account credentials with anyone.

7. Your Rights

As per Indian and applicable international laws, you may:

  • Request access to the personal data we hold about you

  • Request corrections or updates

  • Request deletion, subject to lawful limitations

  • Withdraw consent for marketing communications

  • Request data portability (where applicable)

You can exercise your rights by contacting us directly. Identity verification may be required.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy

We do not knowingly collect data from users under 18. If you believe a minor has shared data with us, contact us for removal.

10. International Transfers

Your information may be stored or processed outside India. Where applicable, we ensure compliance with transfer mechanisms approved by regulatory authorities (e.g., Standard Contractual Clauses).

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of the Services after updates constitutes acceptance.

12. Contact Us

For questions, concerns, or rights requests, contact us at:
📧 Support@proximoshirts.com
📍 Raza Enterprises, Pascal Colony, Jogeshwari East, Room No. 14, Mumbai,                400060, India
📞 8828932125 (10 AM – 6 PM)