Proximo Clothing Frequently Asked Questions

We offer men’s formal shirts in sizes S to XXL. A detailed size chart is included on each product page for your reference.

Our shirts are urban fit, essentially a modern interpretation of the regular fit, aimed at achieving a proper fit.

Each product page on our website includes a detailed and tailored size guide. We recommend referring to this guide

All our shirts are pre-shrunk and tested to ensure minimal shrinkage when washed as per the care instructions.

Every shirt is stitched by professionals with over 10 years of experience, using reinforced seams and high-tensile threads for long-lasting durability—even with frequent use.

We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).

Yes. All transactions are secured via SSL encryption and processed through verified payment gateways to ensure your data is protected.

Once your order is placed, you’ll receive a tracking link via email and SMS to monitor its delivery status.

Please contact our support immediately with proof of payment. If verified, your order will be manually confirmed.

To cancel your order, please contact us at support@proximo.in within 2 hours of placing your order. Be sure to include your order ID and the reason for cancellation. There are no cancellation charges if canceled within this timeframe.

Yes. We offer free shipping across India on all orders

For orders shipped within India, delivery typically takes 1–4 business days in metro areas and 4–7 business days for other locations. Delivery times may vary due to factors such as public holidays and extreme weather conditions.

Once your order is placed, you’ll receive a tracking link via email and SMS to monitor its delivery status.

Currently, we are unable to modify the shipping address after an order has been placed as the details are immediately processed. You may cancel your order within 2 hours if it has not yet been packed, and then place a new order with the correct address.

If our courier partners are unable to deliver a prepaid order and it is returned to us, we will process a refund to your original payment method. For Cash on Delivery orders, you will be notified with next steps for re-delivery.

At Proximo Clothing, we offer a 7-day return and refund policy from the date of delivery. You have 7 days to request a return or exchange for unused, unwashed items in their original condition.

To request an exchange or refund, please fill out the form available on our website or email us with your order ID, type of request (exchange or refund) and reason for the request.

Refunds are processed within 5–7 business days after return approval and quality check. The actual time for funds to reflect may depend on your bank or payment provider.

Yes, exchanges are allowed for incorrect size, wrong color received, manufacturing defects, or products damaged in transit, provided the requested item is in stock.

Yes, a nominal fee of Rs. 50 per product is charged for refunds processed to your original payment method, bank account, or UPI.

Just add the required quantity of eligible products to your cart. The bundle discount is applied automatically at checkout—no code needed.

You’ll see a coupon/promo code field during checkout. Enter the code and click “Apply.” For welcome coupons, you'll receive a unique code via email after signing up.

No. Only one offer can be applied per order—either a coupon code or an automatic discount like a bundle offer.

Machine wash cold with like colors. Use mild detergent. Do not bleach. Line dry or tumble dry low. For best results, iron on medium heat while the shirt is slightly damp.

Treat stains immediately. Dab gently with cold water and a mild stain remover before washing. Follow wash instructions to retain quality and color. For more detailed information, please check our Product Care page.